Support Center

Welcome to the Tricksy Support Center. Whether you're having trouble with your account, have a question about Coins, or need to report an issue, you'll find the answers here. If you can't find what you're looking for, our team is just an email away.

Quick Help

1. Contact Us

The fastest way to reach us is by email. Please include as much detail as possible so we can help you quickly.

2. Account & Login

2.1 I forgot my password

On the login screen, tap "Forgot password?" and enter the email address associated with your account. We'll send you a reset link. Check your spam folder if you don't see it within a few minutes.

2.2 I can't sign in with Google or Apple

Make sure you're using the same account you originally registered with. If you previously signed in with Google but are now trying Apple (or vice versa), the system won't recognize you. Contact support if you're unsure which provider you used.

2.3 How do I change my username or email?

Go to Profile → Settings → Account to update your username. Email changes require verification — please contact [email protected] if you no longer have access to your original email.

2.4 How do I delete my account?

You can delete your account from Settings → Account → Delete Account. This permanently removes your profile, chats, and characters. Some data may be retained as described in our Privacy Policy. Unused Coins are forfeited upon deletion.

3. Coins & Purchases

3.1 I didn't receive my Coins after purchase

Coin purchases usually credit instantly. If they don't appear within a few minutes:

• Force-close the app and reopen it.
• Check your purchase history in the App Store or Google Play.
• If the charge appears but Coins are missing, email [email protected] with your transaction ID.

3.2 Can I get a refund?

Refunds are handled by the platform you purchased through (Apple App Store or Google Play). Please file refund requests directly with them. In limited cases involving service errors, we may issue Coin credits — contact support for assistance.

3.3 Why was I charged twice?

Duplicate charges are typically a temporary authorization hold that disappears within a few business days. If a true duplicate persists, contact your payment provider and forward the receipt to us for verification.

3.4 What can I do with Coins?

Coins unlock premium features like chatting with certain characters, generating images, removing message limits, and accessing exclusive content. See our Terms of Use for full details.

4. Chat & Characters

4.1 The AI character isn't responding

Check your internet connection and try sending the message again. If responses are still failing, the AI service may be temporarily overloaded — please wait a few minutes and try again. Persistent issues should be reported to support.

4.2 The character is behaving strangely or out-of-character

AI responses can occasionally drift from a character's intended personality, especially in long conversations. Try starting a new chat or editing the character's description for better results. You can also rate responses to help us improve.

4.3 Can I recover deleted chats?

Once a chat is deleted, it cannot be recovered. We recommend exporting important conversations before deleting them.

4.4 How do I create my own character?

Tap the "Create" button on the home screen. You'll be prompted to add a name, description, personality, greeting, tags, and avatar. Custom characters can be kept private or shared with the community.

5. Report a Problem

If you encounter content that violates our guidelines or makes you uncomfortable, please report it:

• In-app: Tap the menu (⋮) next to a message or character and select "Report."
• By email: [email protected]

Please include the character name, username, or a screenshot of the offending content so we can investigate.

6. Safety & Community Guidelines

Tricksy is a creative space, but certain content is not allowed — including content involving minors in sexual contexts, real-person impersonation, harassment, hate speech, or illegal activities. Violations can result in content removal, character deletion, or account suspension.

For the full list of rules, see our Terms of Use.

7. Technical Issues

7.1 The app keeps crashing

• Make sure you have the latest version installed.
• Restart your device.
• Clear the app cache (Android) or reinstall (iOS) — note: this will not delete your account.
• If crashes continue, email us with your device model, OS version, and app version.

7.2 Images aren't loading

Check your internet connection and try switching between Wi-Fi and mobile data. If only certain avatars or generated images fail to load, our image service may be temporarily unavailable.

7.3 Notifications aren't working

Make sure notifications are enabled in your device's system settings for Tricksy. You can also toggle them within the app under Settings → Notifications.

8. Frequently Asked Questions